Monthly Care & Maintenance Plans

We keep your site maintained each month and on top of that, you receive 30 minutes of development work time. This time can be used towards the following:

• Restore site from backup
• Copy edits
• Site cleanup
• Troubleshooting
• Bug Solving

We backup your website daily, automatically. Backups of the past 90 days are retained and can be used to restore the previous version of the site.

At ExpressWP, we use the premium service of WPRemote to scan websites. All sites are auto-scanned once every 24 hours. You can request on-demand scanning by creating a task for it.

We scan the entire site including files as well as the database.

Our technical support hours are from 10:30 AM to 4:30 PM (UK Time), Monday to Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.

ExpressWP uses paid Malcare (third-party) service and paid version of iThemes Security plugin to protects against vulnerabilities, however, there are certain vulnerabilities that the Firewall cannot protect against, hence we recommend that you keep your WordPress site fully updated all the time.

We back up everything in your WordPress site incrementally and completely – Including posts, pages, files, themes, images, etc. A WordPress site consists of 2 parts: Database – We back up the complete database. Files – We back up all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin). This strategy ensures that we do not miss anything on your site.

We ignore files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restoration.

After you have purchased your support plan, you will be requested to share the WordPress admin credentials and file access securely over LastPass. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with UnlimitedWP.

We will also request to share information regarding customized plugins where we need to be extra careful before making updates.

After you have purchased your support plan, you will be requested to share the WordPress admin credentials and file access securely over LastPass. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with ExpressWP.

We will also request to share information regarding customized plugins where we need to be extra careful before making updates.

We can not guarantee a site protection however we guarantee that we’ll do everything in our power to protect your website from the likes of brute force attacks, hackers, bot attacks and the rest. Firewall will help block any sort of unwanted traffic to your website and login protection will help prevent any kind of brute force attempt to access your website.

We keep backup of site from past 90 days.